Working together for excellent healthcare
Halesowen Medical Practice is open from 8am to 6.30pm Monday to Friday except on Bank and Public Holidays.
All consultations are by appointment only. Please arrive well in advance of your appointment time as if you are late, the doctor may decline to see you.
All appointments are released at 8am regardless of the method of booking in order to ensure access is fair this includes telephone, online and booking appointments at the reception desk from 8am.
Manage your appointment by either booking, amending or cancelling it via the following methods:
Please note: we only put a proportion of the available appointments online, so if there are none available please ring the surgery to book.
What to do when the surgery is closed?
In Non-Life Threatening Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In Life Threatening Emergencies
In the event of a life threatening emergency dial 999 and ask for the ambulance service. Listen carefully and follow the instructions given over the phone.
If you think you need to be seen at home then you should telephone 0121 550 4917 before 11am, tell us the reason why you need to be seen and leave a contact telephone number.
Home visits are made to the terminally ill and the bed bound and are at the doctors' discretion. Doctors are only required to visit a patient at home for medical reasons, not social ones (e.g. lack of transport) or for your convenience. While waiting for the doctor, make sure your phone line is kept free - and if you feel better or decide to go out, let the doctor know so you don't waste their time.
If a doctor can't get a response when they arrive they may be worried that you're unconscious inside - and you may return to find your front door has been broken down.
In the time it takes to see one person at home, your GP could see between two and four patients at the surgery. In addition the medical care your GP provides when visiting may be limited due to a lack of specialist equipment only available at the surgery. Wasting time on unnecessary home visits can delay someone else getting the (sometimes life-saving) treatment they need.
When do I need a fit note?
If you're off work sick for seven days or less, your employer should not ask for medical evidence that you've been ill.
If you're off work sick for more than seven days, your employer will usually ask you to provide proof that you've been ill. They will normally ask for a fit note from your GP. Fit notes may also be called medical statements or a doctor's note.
The seven days includes days that you don't normally work. When you work out how long you've been off sick, you should include weekends and bank holidays.
Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification. Self-certification forms usually include details such as:
If your employer doesn't have its own form, it may use an SC2 form from HM Revenue & Customs instead Employee's Statement of Sickness.
Patient Update - Changes to our appointment system
Same day appointments
Patients requesting ‘emergency’ or ‘same day’ appointments with a GP will no longer be automatically offered an appointment time or advised to attend a clinic at the end of morning surgery.
In order to ensure that our GP clinical time is used effectively, all requests for same day appointments will be added to a triage list for a clinician (either a doctor or our Advanced Nurse Practitioner) to review. Patients will be contacted by telephone and their acute problem will be assessed by the clinician.
The clinician will then advise on the best course of action or book the patient an appropriate appointment.
If a same day appointment is required we would ask patients to provide some information relating to the reason for the request in order to assist the clinician to assess the problem. Please be assured that the Receptionist/Patient Services Team will not undertake any clinical assessment based on the reason given. Any information provided is to increase the efficiency of the service.
Book ahead appointments
By making the changes above it will mean that we can offer increased capacity for book ahead appointments. Patients will be able to request an appointment with a GP 2 days ahead and the remainder of the appointments will be available to book up to a month ahead.
There are no changes to the home visit request system. Patients or carers should continue to contact the practice as early as possible if they need to request a home visit. Home visit requests will continue to be reviewed by the on call GP prior to a visit. Home visit requests can only be provided for housebound patients. The GP may ask the patient to attend the practice if they feel that the patient is suitably mobile.
The practice continues to offer GP telephone consultations. Telephone consultations are ideal for advice on test results and follow up appointments. Many patients have found telephone appointments convenient particularly those who work during the day and are not able to come to the surgery. It also saves the need to try and find a parking space.
You may be offered a telephone appointment by your GP or one of the team. If you do not need to be examined and you feel that your problem could be dealt with over the telephone then please request a telephone appointment.
Looking for information on blood test appointments?