Working together for excellent healthcare

Mobile Site

Sign in


Community Board

Accessibility                    Cookies                    Terms of Use                    Site Map

Bereavement Information


We have put together a list of different services and groups that provide information, advice and support on bereavement.


To view this list, please click here.






Citizens Advice Service

We are now based at Dudley House, 2nd Floor, Stone Street, Dudley, DY1 1NP. We are no longer conducting drop in sessions.


If you need our help, please ring our new Contact Centre on 0300 3309 044 (local rate applies)


We will try and answer your advice issue over the telephone but if we can’t we will book you in for an appointment with one of our Generalist Advisors at our new location in Dudley OR with one of our Generalist or Specialist Caseworkers in one of our locations across Dudley Borough.
If you need us please ring: 0300 3309 044

We’re here for everyone.






Working Age Dementia Support


Age UK Dudley’s Working Age Dementia Support Group (WADs) provides a day of therapeutic, person centred activities for people aged 65 and under living with a diagnosis of dementia.


The group meets on Thursdays at Queens Cross Network, Wellington Road, Dudley, DY1 1RB from 10am to 3pm. There is a charge of £25 per day which includes lunch and refreshments.


Anyone interested in attending can contact their Dementia Advisor or speak directly to Kay Walker, WADs Co-ordinator on 07387 593397 or 01384 340608. The first session is a free trial and carers are welcome to go along at the start of the session.





Referrals to secondary care


As part of the government's initiative to ensure that NHS resources are utilised appropriately, practices are now asked to review all non-urgent referrals to secondary care services.


Your GP will advise you that your referral will be discussed with their clinical colleagues during the weekly referral meeting and you will be contacted in due course to inform you of the outcome of the review. Please note that this process is an opportunity for clinicians to ensure that the most appropriate pathway of care is selected to benefit the patient and to avoid any unnecessary or inappropriate referrals. 




Dementia Leaflet


This has been developed by Dudley Council who have worked with partners such as Alzheimers Society, Dudley CCG and Dudley Group of Hospitals etc to replace the fragmented info that is currently available.


To view a copy of the leaflet, please click here.




West Midlands Paediatric Sexual Assault Service


The West Midlands Paediatric Sexual Assault Service offers holistic assessment and care for children and young people under 18 years of age who are victims of rape or serious sexual assault or where there is suspected sexual abuse, including:

  • Physical examination

  • Collection of forensic evidence

  • Screening and treatment for Sexually Transmitted Infections

  • Emergency contraception

  • Counselling and support package


The service is available 24 hours per day, 7 days per week, 365 days per year


For more information, please click here.




Horizon Sexual Assault Referral Centre

Horizon Sexual Assault Referral Centre (SARC) provides people who have experienced rape and sexual assault within the West Midlands with support and advice to assist in their recovery. They aim to provide you with information about the options available to you and will support you in the decisions that you make.

Horizon SARC is a dedicated service available to everyone; women, men, children and adolescents and covers the area of the West Midlands including Birmingham, Solihull, Sandwell, Dudley, Coventry, Walsall, Wolverhampton and their surrounding areas.


For more information and support, there is a 24/7 self-referral phone line on 0808 168 5698.


Further information can be found on their website




Winter Warmth


Living in a cold home is as detrimental to health as any other co-morbidity. Cold housing puts lives at risk. The Winter Warmth scheme is open to all residents of the Dudley Borough. Doctors and patients can call Dudley Council on 01384 817086 or email for help and support to stay warm and well.




New Service for Older Victims of Domestic Abuse


A new service is being launched in Dudley to support older people who are victims of domestic abuse. The Office of the Police and Crime Commissioner has provided funding for this innovative service from the Victim’s Fund to support CHADD to deliver the service. Working in partnership with Dudley Council, the specialist service will supplement existing refuge services by providing:

  • Fully furnished specialist refuge accommodation for older people who have been victims of domestic abuse.

  • Specialist outreach support to other older victims in the local community.

  • Free awareness and training events around the hidden issue of domestic abuse and older people for local groups, volunteers and professionals


Contact details for the service

Refuge: 01384 864334
Outreach: 01384 864232




Funding Doubled for Disabled Facilities Grants

For the last 25 years the Disabled Facilities Grant (DFG) has helped to improve the quality of life of thousands of people. By paying for practical adaptations, such as stair lifts, level access showers, ground floor floor facilities and ramps, the DFG enables vulnerable people of all ages to live in their own homes for longer. It restores dignity, improves safety and makes life easier both for disabled people themselves and for their carers.


It can be crucial in avoiding a move into care or in enabling someone to leave hospital. The good news is the DFG’s future has been secured for at least another five years following the announcement in the government’s spending review that has seen Dudley’s allocation nearly double. Already in Dudley the increased budget has seen waiting lists slashed and has provided an opportunity to ensure better targeting through referrals from GPs and health professionals. By working together we can maximise the record levels of public money now being allocated to DFGs and deliver more integrated and targeted services.


How to make a referral:

Anybody can make a referral : GP, Health Professional, carer or the person them self by contacting either: Access to Care 0300 555 0055 or Home Improvement Service 01384 817086 Email:


For more information, please click here or search for 'Dudley Council Disabled Facilities Grants'.




Driving Miss Daisy


We provide a caring, safe and reliable community companion service.  Our point of difference from other transportation providers is the companionship you get with each and every journey.  For example, if required, we will attend doctor’s appointments with you and transmit relevant information back to family members, assist with shopping, or ensure children safely attend sports practices or music lessons.  Special requirements are catered for including assistance with a walker or wheelchair.




Dudley Carers Alliance - making carers count.

There are over 38,000 carers living across Dudley borough. Caring can happen at any time in someones life and can be an ongoing or a temporary role. As a carer you may provide unpaid support for a family member, friend, partner or neighbour who could not manage without your support.

Dudley Carers Alliance understand and recognise the impact caring can have on a carers health and wellbeing and are here to help and support carers with information, signposting and practical assistance.

For more information, please click here to visit their website.




Dudley Special Educational Needs & Disability Information, Advice & Support Service (SENDIASS) Workshops


If you are a parent or carer of a child or young person with special educational needs (SEN) or a disability, or a child or young person up to the age of 25 with special educational needs or a disability, we can help you.


Dudley SENDIASS provide legally based advice, information and support on all matters relating to SEN and disabilities including health and social care issues.


For more information, please click here.




Living well, feel safe


The Living well, feeling safe scheme is a partnership scheme, offering older people living across Dudley borough, practical safety, security and wellbeing advice, in their own home.


For more information, please click here.