Working together for excellent healthcare
Raising a Complaint
We understand that there are occasions where our patients or their representatives may wish to report or make a complaint about the service they have received.
In most cases, problems can be resolved quickly and easily at the time they arise with the person concerned or with the Practice Manager. Where this is not possible and a formal complaint becomes necessary, this should be done so as soon as possible after the event to ease the investigation process. In any event, complaints should be made:
Complaints should be made in one of the following ways;
Halesowen Medical Practice
2 Quarry Lane
Please state your case clearly with as much detail as possible.
If you are a registered patient you can complain about your own care. You may also complain on behalf of another person, once their written consent has been obtained.
Click here to view the NHS Complaints Guidance from the Department of Health